Questions, answered.

LuneRx is a technology platform that connects you with independent licensed healthcare providers for medically supervised weight loss. You begin with a short online assessment, and a licensed provider then reviews your health history and decides whether treatment is appropriate. If the provider issues a prescription, a state-licensed partner pharmacy fills it and ships the medication directly to you. LuneRx supports the experience throughout but never makes medical decisions.

No. LuneRx is a marketing and technology platform, not a pharmacy and not a medical provider. All medical care comes from the independent licensed providers we work with, who make every treatment decision, and all prescriptions are filled and shipped by state-licensed partner pharmacies. LuneRx does not prescribe, dispense, treat, or give medical advice.

Yes, always. Every medication available through the LuneRx platform requires a valid prescription from a licensed healthcare provider, and eligibility is always the provider's decision. There is no way to purchase medication without a consultation. If a provider determines treatment is not appropriate for you, no prescription is issued.

An independent licensed provider reviews your health history, current medications, and goals, and may ask follow-up questions. Based on that review, the provider decides whether treatment is appropriate and, if so, what to prescribe. The provider may also determine that treatment is not appropriate for you; that decision is the provider's alone. You can ask questions at any point in the process.

Semaglutide is a GLP-1 receptor agonist that helps regulate appetite. Compounded semaglutide is a version of the medication prepared by a state-licensed compounding pharmacy pursuant to an individual prescription from a licensed provider. Compounded medications are not approved or evaluated by the FDA for safety, effectiveness, or quality. A licensed provider will determine whether treatment is appropriate for you.

No. Ozempic and Wegovy are FDA-approved branded medications, while compounded semaglutide is a different product prepared by a state-licensed compounding pharmacy. Compounded medications are not interchangeable with branded drugs, are not generic versions of them, and are not FDA-approved. A prescription is required either way, and a licensed provider decides whether any treatment is appropriate for you.

No. Compounded medications are not approved or evaluated by the FDA for safety, effectiveness, or quality. Compounding exists so that state-licensed pharmacies can prepare a medication for an individual patient when a licensed provider prescribes it for that person. A prescription from a licensed provider is always required.

The most common side effects of GLP-1 medications are digestive, such as nausea, and they are often most noticeable when starting treatment or adjusting a dose. Some people should not take GLP-1 medications because of certain personal or family medical histories, which is why a licensed provider reviews your health information before any prescription is issued. You can read more on the Safety page at /safety. If you experience a side effect, contact your provider, and you can also report it to the FDA MedWatch program at https://www.fda.gov/safety/medwatch.

Eligibility is determined entirely by the independent licensed providers we work with, based on their own clinical criteria, which typically include your health history, current medications, and weight-related health considerations. LuneRx plays no role in that decision. The way to find out is to complete the assessment and consultation, and the provider may determine that treatment is not appropriate for you.

Availability depends on where the independent licensed providers and state-licensed partner pharmacies we work with are able to operate. You can see the current list on the States Served page at /states-served. If your state is not listed, availability can change over time, so it is worth checking back.

If a licensed provider issues a prescription, a state-licensed partner pharmacy fills it and ships the medication directly to your address. LuneRx never handles or dispenses medication. Shipping details and timing are confirmed by the pharmacy when your prescription is filled.

Checking your eligibility is free, and you are never charged to complete the assessment. If a licensed provider determines treatment may be appropriate, you review the full pricing before any charge is made. No insurance is required.

You can request cancellation at any time by emailing support@lunerx.com. Because prescriptions are prepared for you individually, dispensed medications cannot be returned once the pharmacy has shipped them. Full details are in the Refund Policy at /refund-policy.

Yes. Your health information is handled in accordance with applicable privacy laws, including HIPAA where it applies, and is shared only with the independent licensed providers and state-licensed pharmacies involved in your care. You can read the full details in the Privacy Policy at /privacy-policy and the HIPAA Notice at /hipaa-notice.