Refunds and cancellation.
Checking whether you may qualify is free, and this website takes no payment. This page sets out what that means today, and what is still being finalized before any charge can be made.
Effective date: [PLACEHOLDER: effective date] · Last updated: August 12, 2026
What you can be charged for today.
Nothing, on this website. Checking whether you may qualify is free, the Get Started assessment carries no charge and no obligation, and completing it does not commit you to a program.
This site displays no prices, has no checkout, and takes no payment. There is no subscription to join here and no card details are collected.
If an independent licensed provider determines that treatment may be appropriate, any costs are reviewed with you before a charge is made, and you decide at that point whether to go ahead. No medication is ever sold without a prescription, and no medication charge arises where no prescription is issued.
[TO CONFIRM: billing terms. Which entity charges you and for what (consultation, medication, membership), the fee structure, the billing cadence, auto-renewal and click-to-cancel mechanics, the authorization to charge, and the payment processor must all be settled with counsel and stated here before any payment feature goes live. Nothing on this page describes a billing arrangement that exists today.]
How to cancel.
Because nothing on this website creates a charge or a recurring plan, there is nothing to cancel at this stage. If you have submitted an assessment and would like us to stop, or you want your information deleted, say so and we will act on it.
- Email support@lunerx.com with the subject line "Cancel". You do not need to give a reason, and there is no cancellation fee.
- To stop marketing texts, reply STOP to any message. To stop marketing emails, use the unsubscribe link in any of them.
- To have the information you submitted deleted, see the rights section of our Privacy Policy.
Once your request is processed we send a confirmation by email. If you do not receive one, contact support so we can verify that it went through.
[TO CONFIRM: cancellation terms once billing is live. Notice periods, the cut-off relative to a billing or shipment date, and the simple cancellation mechanism the FTC negative-option rule requires must be drafted and stated here at the same time as the billing terms above.]
When refunds apply
One rule here is permanent and comes from pharmacy law rather than from any preference of ours. The rest depends on billing terms that are not settled yet.
- Prescription medication that has been dispensed and shipped by a state-licensed pharmacy cannot be returned, restocked, reused, or refunded, even unopened. This is a requirement of pharmacy law and medication safety, and it will not change.
- An order that has not yet been dispensed can be stopped. Contact support as early as possible if you want to stop one.
- If something arrives wrong or damaged, that is a product problem rather than a refund question. Stop, do not use it, and contact the dispensing pharmacy, which handles replacements and batch-level investigations.
- [TO CONFIRM: consultation and program fee refunds. Whether a consultation fee is refundable, in what circumstances, the window, and the time a refund takes to reach the original payment method are all pending the billing terms. No refund timing is published here until it can be honored.]
Questions about a charge.
If anything about billing, cancellation, or refunds is unclear, or if you believe you were charged in error, email support@lunerx.com. We will review it and respond by email.
The wider terms governing use of this site, including the payment section this page sits under, are in our Terms and Conditions.