Telehealth informed consent.
Before any consultation arranged through LuneRx, the independent medical group presents its own informed consent for your review. This page explains, in plain language, what telehealth consent generally covers.
Whose consent this is.
LuneRx is a marketing and technology platform. It is not a medical provider and does not provide medical care or medical advice. The telehealth consultations arranged through our platform are conducted by an independent medical group and the licensed providers it engages, and it is that medical group, not LuneRx, that asks for your informed consent before care begins.
You will be presented with the medical group’s own telehealth informed consent document before your first consultation, and you proceed only after you have reviewed and agreed to it. This page exists for transparency: it summarizes what telehealth informed consent generally covers so you know what to expect before you begin.
What telehealth is.
Telehealth is healthcare delivered remotely rather than in person. A licensed provider may connect with you by video, by phone or another audio channel, or through asynchronous review, meaning the provider evaluates the health information and answers you submit and responds without a live conversation.
Which format is used depends on your state’s requirements, the medical group’s protocols, and the provider’s clinical judgment. In every case it is the provider, not LuneRx, who decides whether telehealth is an appropriate way to evaluate your situation.
Expected benefits
Telehealth is widely used because it can make care easier to reach. Commonly recognized benefits include:
- Access to licensed providers without travel, which can matter if you live far from care, have limited mobility, or have a demanding schedule.
- Convenience. Consultations and follow-ups can fit around work and family more easily than office visits.
- Simpler ongoing communication, since check-ins and messages do not require another trip.
- A setting you choose. You take part from a private place that is comfortable for you.
Limitations
Telehealth also has real limits, and an honest consent document says so plainly:
- The provider cannot perform a hands-on physical examination. Some conditions cannot be safely evaluated remotely.
- Technology can fail. A dropped connection, poor audio or video quality, or a device problem can interrupt or delay a consultation.
- A provider may determine that telehealth is not appropriate for you and recommend in-person evaluation instead.
- Not every service can be provided through telehealth in every state.
Risks
The risks of telehealth, stated plainly, include:
- Information gaps. Without an in-person exam, a provider relies on the information you supply. Incomplete or inaccurate information can affect clinical decisions, which is why honest, complete answers matter.
- Delays in evaluation or treatment caused by equipment or connection failures.
- In rare cases, electronic security measures can fail, and health information transmitted electronically could be accessed by unauthorized persons despite safeguards.
- As with any form of care, a provider’s judgment is only as good as the information available, and a remote format can limit what is available.
Alternatives to telehealth.
Telehealth is an option, not a requirement. In-person care remains available to you at all times, and you are free to seek evaluation or treatment from a local provider of your choosing before, during, or after any telehealth consultation.
A telehealth provider may also refer you to in-person care whenever they believe it is the safer or more appropriate path.
Your rights
Informed consent is meant to protect you. Under a telehealth consent you generally have the right to:
- Ask questions about telehealth, the consultation, or any recommendation before agreeing to anything.
- Refuse consent to telehealth before care begins.
- Withdraw your consent at any time. Withdrawing does not affect your right to seek care elsewhere or in person.
- Choose in-person care as an alternative at any point.
- Request a copy of your medical records from the medical group in accordance with applicable law.
Telehealth is not for emergencies.
If you are experiencing a medical emergency, including chest pain, difficulty breathing, signs of a severe allergic reaction, or thoughts of harming yourself or others, call 911 or go to the nearest emergency room immediately. Do not wait for a telehealth consultation or a message reply.
Provider licensure.
The independent providers who conduct consultations arranged through LuneRx are licensed healthcare professionals. Telehealth rules require the provider to hold a license in the state where you are physically located at the time of the consultation. That is why you are asked to confirm your location before care begins, and why services are not available in every state. You can review current availability on our States Served page at /states-served.
Records and confidentiality.
The records of your consultations are created and maintained by the independent medical group, not by LuneRx, and they are protected as confidential medical records under applicable federal and state law.
To learn how health information is used and protected, see the HIPAA Notice at /hipaa-notice. For how LuneRx handles the information you provide on this website, see the Privacy Policy at /privacy-policy.
The controlling document.
This page is an educational summary, not the consent you will sign. The medical group’s own consent document controls. [PLACEHOLDER: link or text of the medical group’s telehealth consent]
Questions about this page can be sent to support@lunerx.com. Questions about the consent itself, or about your care, should be raised with your provider during the consultation.
Effective date: [PLACEHOLDER: effective date of this page]